We collect information through three different sources: information you provide us, information we collect, and information provided by third parties.
We may use the information you provide in the following ways:
1- Diagnostic Services: Healthcare Providers may prescribe our devices and services to diagnose or treat medical issues you may have. The health information derived from these devices will be used by the Healthcare Provider to determine treatments for you.
2- Improvement to the Services We use the information to improve our devices, apps, services and websites. For example, we may need the information to improve your personal dashboard that supports you in meeting your health goals. We also use the information to develop new products and services. Information is also valuable for us in order to fix errors, protection and security, conducting research and analysis, and improving your experience in using our services.
3- Healthcare and Emergency: We may share information with your Healthcare Provider for diagnostic or post-diagnostic treatment in the event that you are suffering from any ailment or there are suspicions that you are suffering from an ailment. Information relating to your location is for emergency purposes.
4- Communication with You Your information will allow us to send you notifications and respond to you when you contract us. We also use your information to promote new features or products that we think you would be interested in. You can control marketing communications and most service notifications by using your notification preferences in account settings on the mobile app or in the Clinic (if available).
5- Protection and Security We use the information we collect to promote the safety and security of the services, our users, yourself and other parties. Personal and payment information, for instance, helps us protect against fraud and abuse, respond to a legal request or claim, and secure transactions.
6- Third Party Services We may employ third-party companies and individuals for the following reasons:
These third parties may have access to your information for the purposes of performing the tasks assigned to them on our behalf. These partners provide us with services for customer support, payments, sales, marketing, data analysis, research, and surveys. However, they are obligated not to disclose or use the information for any other purpose. Any of your information provided to a Third Party will be de-identified.
7- Comply with Law We may also disclose information to comply with any applicable regulation, civil or criminal investigations, or a lawful government request.
We keep any personal and health information for as long as it is required for our business purposes.
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Our services do not address anyone under the age of 13, or any higher minimum age in the jurisdiction where the child resides. We do not knowingly collect personally identifiable information from children under the minimum age. In the case we discover that a child under the minimum age has provided us with personal information without parental consent, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
We secure your information through administrative, technical, and physical safeguards designed to protect against the risk of accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. If we should collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
If you are a California resident, please review the following additional privacy disclosures under the California Consumer Privacy Act (“CCPA”).
You have the right to understand how we collect, use, and disclose your personal information, to access your information, to request that we delete certain information, and to not be discriminated against for exercising your privacy rights.
Provided our devices have not been prescribed to you by a Healthcare Provider, when you log onto your account on the mobile and access your account settings, you may exercise your right to access your personal information and to understand how we collect, use, and disclose it. Your account settings also let you exercise your right to delete personal information.
If any of our devices are prescribed to you, the information derived from you, your Healthcare Provider and these devices are considered Protected Health Information (“PHI”) and/or medical information and is governed the Health Insurance Portability and Accountability Act (HIPAA). You should refer to HIPAA for better understanding on how to exercise your legal rights.
If you need further assistance regarding your rights, please contact our email@example.com, and we will consider your request in accordance with applicable laws.
Tel: +1 650 832 1626.
275 Shoreline Drive, Suite 150
Redwood City CA 94065