Support:

If you are having trouble with your Bioheart, read the Quick Guide that comes in the box or download it here.

Bioheart Quick Guide PDF

If you are still having issues, open the Bioheart app and navigate as follows: Profile ▶ Tutorials ▶ How-to instructions.

Still having problems? Contact us at support@bioheart.com

Follow the instructions in the quick guide that comes in the box or download it here.

Bioheart Quick Guide PDF

Still having problems? Contact us at support@bioheart.com

Open the Bioheart app and navigate as follows: Profile ▶ Tutorials ▶ How-to instructions.

Still having problems? Contact us at support@bioheart.com

Data is stored on the device and synced with the cloud once connectivity with the app is restored. The Bioheart device can store up to 30 days of data before requiring a sync with the App.

You can check for Bioheart firmware updates by following the steps below :

  1. Make sure both your phone and Bioheart are charged to at least 50%
  2. Click the Bioheart icon in the bottom menu of the Bioheart App
  3. Click Firmware Update
  4. Check for Update
  5. Update Now

Bioheart’s fabric strap is machine washable. To clean Bioheart’s device, gently clean with a disinfectant wipe.

Biotricity’s Limited Warranty is in addition to your consumer law rights.

We will be happy to refund you for your device within 30 days of original shipment date. Devices can be returned for a refund or exchange for any reason within 30 days of shipment date. Devices must be unworn and unwashed to receive a refund or exchange. Refunds will be issued based on the original form of payment.

What's in the Box?

Your Bioheart kit includes:

Bioheart will only use your information for notifications and for special promotions or offers. We will never share or sell your information with any other party. Bioheart believes in your health and privacy.

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